Terms & Condition
Terms & Conditions – On Call Taxi Melbourne
These Terms & Conditions outline the rules and responsibilities that apply when using the services of On Call Taxi Melbourne. By booking or using our taxi services, visiting our website, or communicating with our team, you agree to these terms. These conditions ensure fair usage, service clarity, and a safe experience for both passengers and drivers.
Service Usage and Eligibility
Our taxi services are provided for lawful travel purposes only. Passengers must provide accurate booking details including pickup location, drop-off address, contact number, and timing. We reserve the right to refuse service in cases involving unsafe behaviour, abusive language, illegal activities, or situations that may risk the safety of the driver, vehicle, or passengers.
Booking and Cancellations
Passengers are responsible for ensuring booking information is correct at the time of request. Booking confirmations are subject to vehicle availability. Cancellations should be made within reasonable time where possible. In some cases, cancellation fees or waiting charges may apply, particularly when a driver has already been dispatched or has arrived at the pickup location. Repeated cancellation or misuse of service may affect future booking acceptance.
Pricing and Payments
Fares are calculated based on distance, time, and service type. Additional charges may apply for tolls, waiting time, extra stops, or special service requests. Pricing details will be communicated clearly before or during booking where applicable. Passengers are responsible for ensuring full payment is made using approved payment methods. We do not take responsibility for payment issues arising from third-party platforms or unauthorized payment activity.
Passenger Responsibilities
Passengers must behave respectfully toward drivers and maintain proper conduct during travel. Seatbelts must be worn where legally required. Damage caused to the vehicle due to passenger negligence or misconduct may result in repair or cleaning charges. Luggage must be carried within safety limits, and the company is not responsible for loss or damage to unattended personal belongings.
Driver and Company Responsibilities
Our drivers aim to provide safe, professional, and punctual transportation. While every effort is made to meet booking times, delays may occur due to traffic, road conditions, weather, or unexpected events. On Call Taxi Melbourne is not liable for delays, missed connections, or indirect losses arising from circumstances beyond operational control, however we always work to minimise inconvenience to passengers.
Limited Liability
We are not responsible for losses resulting from service interruptions, technical issues, or third-party platform failures. To the extent permitted by law, liability is limited to the value of the service provided for the specific booking.
Policy Changes
These Terms & Conditions may be updated periodically to reflect service changes or legal requirements. The updated version will apply once published or communicated through our website or booking channels.
Contact Information
For enquiries regarding these Terms & Conditions, service clarification, or policy guidance, passengers may contact our team through our contact section or customer support channels. We aim to respond respectfully and within reasonable timeframes.
