Privacy & Policy
Privacy & Policy – On Call Taxi Melbourne
On Call Taxi Melbourne is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy & Policy explains how we collect, use, store, and protect your information when you use our taxi services, website, booking system, or communicate with our support team. We handle all customer information responsibly and in accordance with applicable Australian privacy principles and industry standards to maintain trust, transparency, and service integrity.
Information We Collect
We only collect information that is necessary to provide our services and manage bookings effectively. The information we may collect includes:
Name and contact details, such as phone number and email address, for booking and communication purposes.
Pickup and drop-off locations, travel details, and ride preferences to complete requested transportation services.
Payment-related information where applicable, handled securely through trusted payment platforms.
Basic device or browsing information when using our website, used for service improvement and user experience purposes.
How We Use Your Information
We use customer information only for service-related purposes and operational requirements. Information is used to:
Confirm and manage bookings, rides, and transport schedules.
Contact passengers regarding trip details, confirmations, or support assistance.
Improve service quality, user experience, and operational efficiency.
Maintain safety, security, and service records as required by law or business operations.
We do not sell, trade, or share customer information for marketing with unrelated third parties.
Information Storage and Security
We take reasonable measures to protect customer information from unauthorised access, loss, or misuse. Data may be stored using secure digital systems, controlled access arrangements, and responsible handling procedures. Only authorised personnel and service partners involved in operations may access information where necessary to complete bookings or deliver transport services. We continuously work to maintain and improve data protection standards across our operations.
Sharing of Information
In limited situations, information may be shared with trusted service partners such as drivers, booking platforms, or payment processors strictly for service delivery purposes. Information may also be shared if required by law, safety regulations, or government authorities. Any third-party partners are expected to follow confidentiality and responsible data handling commitments.
Cookies and Website Usage
Our website may use basic cookies or analytical tools to improve functionality, performance, and user experience. These tools help us understand website usage trends without identifying individual users directly. Users may manage or disable cookies through browser settings where preferred.
Your Rights and Choices
Customers have the right to request access to their personal information, request corrections, or raise privacy concerns regarding stored details. Requests can be made through our contact details, and we aim to respond within reasonable timeframes in accordance with policy and legal guidelines.
Policy Updates
This Privacy & Policy may be updated periodically to reflect service improvements, legal changes, or operational adjustments. The most recent version will always apply to how we handle and protect customer information.
Contact Us Regarding Privacy
For privacy enquiries, information requests, or concerns about how your data is used, you may contact our team through our contact section or booking support channels. We are committed to addressing privacy-related matters respectfully and responsibly.
